Working with Assisted Sign-in

Introduction

If you are having a large group of visitors, use Assisted Sign-in to speed up the sign-in process. This functionality allows users to perform either a full sign-in for visitors in the iLobby portal, or a partial sign-in by transferring the session to the kiosk if a photo capture, signing documents, etc. is required to finish the process.

 

Assisted sign-in is an add-on feature. To have this function enabled for your environment, please contact sales@ilobby.com.

 

Requirements For Using Assisted Sign-In 

To use assisted sign on, you must have:

  • access to the portal.goilobby.com 
  • permission to use visitor Sign in/Sign out  
  • iLobby app version 22.3.1 and newer

 

Assisted sign in steps

Using Assisted Sign-in for Walk-ins / New Visitors

1. To start the sign-in process for a new visitor, on the Dashboard click on the blue Sign-In Visitor button, as shown below:

 

2. This will open the new visitor sign-in form. Fill it in, then hit when complete. 

 

Using Assisted sign-in for pre-registered visitors 

To sign in a guest who has pre-registered for an event, find this visitor under Expected today, and then click the Sign In Visitor button.

This will open the new visitor sign-in form, which will be pre-filled with all of the information that the guest filled in during pre-registration . Review the information, then hit when complete. 

 

Transferring the sign-in completion to the kiosk

Both forms for new visitors and for pre-registered visitors will have two new options allowing users to choose how to complete the sign-in depending on the sign-in flow is configured in their environment: 

Select between two options:

  • Finish and Print Badge will complete the sign-in in the portal and print a badge for a visitor if badge printing is enabled.
  • Transfer to Kiosk is a recommended option to select if it is required for a visitor to complete the sign in on the kiosk in order to take a picture, view documents or do an ID scan. 

 

Available Devices

When transferring sign-in completion to the kiosk, you may be prompted to elect one of the Available Devices to complete the sign-in.  

1. If you have one device attached to your site, it will be selected automatically. 

2. If there are multiple devices, there will be a drop-down of the available devices. 

3. If the iLobby app on the available is not compatible with the Assisted Sign in feature, it will say “Please update device to new version” as shown below. If you see this message, please contact support@ilobby.com to get assistance on updating the iLobby app. 

 

Completing Sign-in via Kiosk

The kiosk will then pick up the sign-in from the Portal and fulfill any remaining steps, such as capturing a visitor photo or prompting the visitor to scan their ID.

 

 

 

If the kiosk is being used by a visitor at the moment when a receptionist completes assisted sign-in for a different visitor on the dashboard and Transfer to kiosk option was selected, this sign-in will be displayed under the Pending Sign-ins tab next to the Signed in Visitors tab. 

 

 

 

 

 

 

 

 

 

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