Introduction
Sign-out reminders are automatic notifications that can be sent to visitors, their hosts, or both parties, to remind them to sign-out via iLobby at the end of their visit. The most common issues with sign-out reminders occur when the email is delivered to a junk/spam folder in the recipients email, or when this notification type is not enabled via the iLobby VisitorOS portal. Here's how to troubleshoot this issue.
How to Investigate Sign-Out Reminders Not Being Delivered
Step 1 - Check Junk & Spam Folders
Ask the Visitor and/or Hosts to check their Junk, Spam, or Other email tabs and folders. Sometimes, email providers automatically filter transactional emails from iLobby, including sign-out reminders , into a spam or junk folder.
If the host/visitor has checked their spam, junk and other folders and not received a sign-out reminder when they should have, proceed to Step 2 below.
Step 2 - Ensure Notifications are Enabled
In this step, we're going to ensure that Sign-out reminders are enabled via the iLobby VisitorOS Portal.
1. Login to VisitorOS - VisitorOS | iLobby (goilobby.com)
2. Navigate to Settings ---> Sites ---> Select your site
3. Select the Notifications tab and hit Configure under Sign-Out Reminder, as shown below:
4. Make sure that Sign-Out Reminders are toggled on, and that the sign-out reminders settings are enabled for the Visitor, Host, or both, as shown below.
5. Click on Save once you are finished making any changes
If notifications are toggled on, and the host / visitor is still not receiving proper sign-outreminders, proceed to step 3.
Step 3: Check Auto-SignOut Rules
In this step, we're going to ensure that you do not have a conflicting "Auto-SignOut Rule" that could be overwriting the reminders. Here's how to find that setting:
1. Login to VisitorOS - VisitorOS | iLobby (goilobby.com)
2. Navigate to Settings ---> Sites ---> Select your site
3. Select the Visitor Auto-Signout tab
1. Next to the Notifications tab, click Visitor Auto-Signout
2. Make any necessary changes if visitors are being automatically signed out before the Signout Reminder function can trigger
3. Click on Save once you are finished making any changes
If the above steps did not help to resolve the issue, send an email with examples of visitors' names,
their time of sign-in, and host names to support@ilobby.com.