Troubleshooting: iLobby iPad

 
If the issue is not the result of 3rd party equipment, continue to the troubleshooting steps outlined below. 

1. On the iPad device press the Sleep and Home buttons at the same time and hold for 10-15 seconds until the Apple Logo appears.  
2. Release the buttons when the Apple logo appears ignoring the red slider.
   
   Note: If your iPad device does not have a Home Button follow the instructions below: 
   • Press the Power button and either the volume up or volume down button, hold down until a slider appears. 
   • Use the slider to power off the device 
   • Once the device has turned off, press and hold the Power button at the top of the device until the Apple logo appears to restart.  
      

• Model Name: iPad Air 2 (5th & 6th Generation) require 12W  
• Model Name: iPad (7th and 8th Generation) require 20W  
• Model Name: iPad Pro 12.9-inch require 20W 
  Note: You can verify how many Watts your charging brick provides by looking at its Certification Label.  
   
   
  
  Note: Try using a different Apple cable/charging brick to verify both are in working order. Also try connecting to a different power outlet. Sometimes the existing charging unit or power outlet may not provide enough electricity. 
  

1. Unplug the iPad from the power outlet allowing the battery to drain completely 
2. Once the iPad battery has drained to 0, plug it back in to the power outlet  
3. Leave the device plugged in until charged verifying it reaches 100% 
    

1. You have access to the key to remove the iPad from the metal case
2. You have a pin to remove the SIM tray from the iPad.   

• USA: Verizon Status  
• Canada: Rogers Status 
   

1. Using the provided key, unlock and remove the iPad from the case 
2. Use a pin to remove the SIM tray from the iPad  
3. Re-insert the SIM tray
   
   Note: If you experience a lot of resistance, ensure that the SIM card is properly in place
   
4. On the iPad, exit the iLobby application.  
5. On the home screen select the to access the settings menu  
6. Select General 
7. Select Shut Down  
    
   
   
   
8. Use the slider to power off  
   
   
   
   
9. Press and hold the Power Button (usually located on the top of the iPad) to turn on the device. Release the Power Button when you see the Apple logo appear.  
10. Check the top right corner of the iPad screen for cellular connection bars (3 or more bars will indicate a good connection)  
     
    Note: To verify a successful connection you can also open the Safari application on the device and navigate to speedtest.net.  The iLobby application requires a minimum speed of at least 2.0mbps.  

1. On the iPad, exit the iLobby application.  
2. On the home screen select the to access the settings menu  
3. Select General 
4. Select Shut Down  
    
   
   
   
5. Use the slider to power off  
    
   
   
   
6. Press and hold the Power Button (usually located on the top of the iPad) to turn on the device. Release the Power Button when you see the Apple logo appear.
   

1. On the home screen select the to access the settings menu 

2. Select General 
3. Select Transfer or Reset iPad 
    
   
   
   
4. Select Reset 
    
   
   
   
5. Select Reset Network Settings 
    
   
   
   
6. Enter passcode if one has been assigned to device 
    
    
   
   
7. Select to confirm Reset 
    
   
   
   
8. This will prompt iPad to begin a reboot. 
9. Once iPad has completed reboot, reconnect iPad to the Wifi network it was previously connected to. 
10. On the home screen select the to access the settings menu 
11. Under the Settings menu select (on the left side of the screen) to enter Wifi Settings. 
12. Ensure Wi-Fi is enabled by selecting the  
     
     
     
    Note: You will need your network’s SSID (wifi name) and password in order to reconnect it. If you do not have this information, please contact your IT department. 
    
    
13. Select the name of the Wi-Fi network you wish to join.
14. Enter the password for the network, then tap Join.  
     
     
    
    
15. When the iPad has successfully joined the network, you will see a next to the network and a in the upper-right corner of the display. 
16. Restart the iLobby application  
17. After completing the above steps if the iLobby application still appears offline, please contact our team at support@ilobby.com, we’re here to help.  

1. On iPad kiosk device close iLobby application   
2. Swipe down from the top-right corner of the iPad screen to access Control Center 
    
   
   
   
3. Select the  to lock the screen in the correct rotation.  
4. Swipe up from the bottom of the screen or tap the screen to close the Control Center menu 
5. Select the on the home screen to re-launch the iLobby application   

1. For iPads with a home button, triple-click the home button and enter the Guided Access passcode 
   
   Note: For iPads without a home button, triple-click the power button and enter the Guided Access passcode  
2. Select the ‘X’ on the pixelated grey area  
    
   
   
   
3. Select Resume in the top right corner 

1. On the home screen select the to access the settings menu 
2. Select Display & Brightness 
3. Select View  
4. Select Zoomed  
5. Select Save to save changes 
6. Exit Settings menu 
7. Select the on the home screen to re-launch the iLobby application