Configuring Notifications Using the Old VisitorOS Portal

Configuring iLobby system notifications and reminders ensures even when your day is full, you’re always up to date on the arrivals and departures of those within your facility. Get started configuring iLobby VisitorOS notifications and reminders.

Configuring Sign Out Notifications 

Sign Out Notifications are customizable automated email notifications advising hosts when their visitors have signed out.  

1. To begin start by selecting the Gear Icon  
2. Select  
3. Select Site  
4. Select Notifications Tab 
    
   

Under the Sign Out Notification section select  
 
 
 
 

By default, the email notification is disabled. Select the to enable the email notification feature.  

Once enabled the option to customize the email notification will be displayed.  A         default email template is provided.  Make any desired changes.  Once        completed select to save all changes.   
 
Note: [HOST_NAME], [VISITOR_NAME], and [VISIT_END] are placeholders that will be replaced with the corresponding data about the visit in the email notification.    
 

 Configuring Offline Device Notifications 

Offline Device Notifications are email notifications advising selected parties if the device goes offline for any reason: 

1. From the Notifications tab enable Offline Device Notifications by selecting theBy default the Offline Device Notifications feature is turned off.  If this feature has already been enabled but you wish to make changes, select 
    
    
2. Select the parties who should be notified according to the user role.  Select the option Other to manually enter email address for those who should receive the notification.   
3. Set the Notification Frequency at which you’d like those parties to be notified. Once completed select to save all changes.  

Configuring Visitor Sign-out Reminder  

Visitor Sign-out Reminders are email notifications delivered to the host if a visitor has not signed out once the defined Default Visit Duration has elapsed. 

1. From the Notifications tab enable Visitor Sign-out Reminders by selecting theBy default the Visitor Sign-out Reminders feature is turned off. If this feature has already been enabled but you wish to make changes, select 
    
2. Select the parties (Host, Visitor) who should be notified by checking the option.  
3. Set the Notify Host After duration (this applies to all hosts). Set a single time increment or select multiple options here. For example, reminders can be set to be sent after 1 hour, after 2 hours, after 3 hours etc.  
   Note: When delivered the notification email includes a link the host can use to sign the visitor out. 
    

Available Parties for Notifications & Reminders

Note: Reports and notifications can be automatically sent via email to one, some or all of the following parties:   

• Account Administrator (Users assigned to the Account Administrator role) 
• System Assistant (hosts set, on the General tab, as a system assistant for the site)  
   
     
   
• Other (email address you specify; if more than one, separate each email with commas).  

Preferences: 

The final section on the Notification tab is Preferences.  Use Preferences to set the default app language and preferred time format for event invitations.  

To begin select  
  
 
 

1. Preferred Language is set automatically in these settings. The system uses the language which is set as first for App Languages under the Personalization tab. If you'd like to change it, click on the to reveal the dropdown menu. Select the desired language. 
2. Preferred time format is the format used to display time in event invitations. Select the  to reveal the dropdown menu of available formats. Select desired option. 

  4.  Once completed select  to save all changes.